Effective Date: June 1, 2026
Pioneer Health Group LLC ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, pioneer-health-group.com, or interact with our medical practice.
1. Information We Collect
We may collect the following categories of personal information:
- Personal Identifiers: Name, email address, phone number, and mailing address.
- Medical Information: Health-related information you provide through our contact forms or during appointments, including symptoms, medical history, and insurance details.
- Communication Data: Messages you send through our website contact form, including the contents of your inquiries.
- Device and Usage Information: IP address, browser type, operating system, pages visited, and referring URLs collected through standard web server logs and analytics.
- Cookies and Tracking Data: We may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and appointment requests.
- To provide, coordinate, and manage your medical care.
- To communicate with you regarding your healthcare, including appointment reminders and follow-up information.
- To send promotional SMS messages if you have provided your express written consent.
- To improve our website, services, and patient experience.
- To comply with legal obligations and protect our rights.
3. SMS/Text Messaging
If you opt in to receive SMS messages from Pioneer Health Group LLC, the following terms apply:
- You may receive recurring promotional text messages from Pioneer Health Group LLC at the mobile number you provided.
- Message and data rates may apply depending on your mobile carrier and plan.
- You may opt out at any time by replying STOP to any message. Upon receipt of your STOP request, we will confirm your unsubscription and you will no longer receive SMS messages from us.
- For help or questions regarding our SMS program, reply HELP to any message or contact us at info@pioneer-health-group.com.
- Message frequency may vary. We will not send more messages than reasonably necessary for our communications.
- Consent to receive SMS messages is not a condition of purchasing any goods or services from Pioneer Health Group LLC.
Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- Healthcare Operations: With other healthcare providers involved in your care, as permitted by applicable law.
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Automated Dialing and Messaging Systems
Pioneer Health Group LLC may use an automatic telephone dialing system (ATDS) or prerecorded voice messages to deliver appointment reminders, health-related notifications, and promotional messages to individuals who have provided their prior express written consent. You may revoke your consent at any time by replying STOP to any message or by contacting our office directly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal information.
- The right to opt out of promotional communications, including SMS messages.
- The right to restrict or object to certain processing of your information.
To exercise any of these rights, please contact us at info@pioneer-health-group.com.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Pioneer Health Group LLC
Email: info@pioneer-health-group.com
Website: pioneer-health-group.com